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Shipping

We offer free delivery to Hong Kong for orders over HK$400 - for a limited time only.
Smaller orders have a flat fee of HK$30.

- Please note that our courier partner SF Express has currently suspended delivery to all isolation centers and community treatment facilities. As for buildings with confirmed cases in the past 14 days, customers may choose to pick up the package from the courier staff downstairs or arrange self-pick up at a SFHK self-operated network point. Thank you for your understanding and support.

International Shipping Rates*

*Please note that we have currently suspended international delivery due to the severe fifth wave of COVID-19 in Hong Kong. Thank you for your understanding. If you choose to place an order, we'll process it once we resume our international shipping arrangement. Delivery outside of Hong Kong may be subject to customs inspections, import taxes, duties, and other fees applicable, and the recipient will be responsible for all such fees, which may be required to release your package from customs. Shipping fee may also be subject to change due to extra courier charges, but we will contact you to ask for confirmation first if additional charges arise.

Shipping FAQs

How long will delivery take?


Delivery within Hong Kong will usually arrive in 2 business days once your order has been processed and shipped.

International delivery may take around 10-14 business days or longer after your order has been shipped.

Please understand that we try our best to fulfill the estimated timeframes but the shipping time may take longer due to certain circumstances or unexpected delays.

*Note: Due to the current situation of COVID, please expect that there may likely be delay in delivery. Thank you for your understanding.

Do I need to sign for my package?


Yes. Please make sure someone is available to sign for your package upon delivery, otherwise it may be returned to us (the courier will usually try to deliver one more time).

For Hong Kong delivery, if the first attempt failed, the courier will try to contact you at your phone number to schedule another delivery date. However, if you can't be reached, the package may be returned to us.

In the case that your package is returned to us, we will refund your order but will need to deduct from the balance a shipping cost of $30 for the original shipping (or the amount that would be charged for international shipment), the return shipping costs to send the package back to us, a 5% restock fee, and any customs fees charged to us.

Are there additional fees that I have to pay for international shipments?

For shipping outside of Hong Kong, please note that your shipment may be subject to customs inspections, import taxes, duties, and other fees applicable once it reaches your destination country. You will be responsible for all such fees, which may be required to release your package from customs.

The customs clearance procedures may also delay packages.

We are unable to predict or control import charges for international packages. Customs policies vary widely between countries. Please check with your local customs office.

I want to ship to Mainland China, why is there no rate for orders over HK$1600?

For orders over $1600 to Mainland China, please contact us at help@lemelior.com to inquire about more information and options.